EQUIPMENT RETURN

Need to return equipment? Find Help Here.

Returning your Vexus equipment is Easy

All equipment issued by Vexus for use with any Vexus Internet or Voice services remains the property of Vexus. If you’re planning on disconnecting or downgrading any Vexus services, you’re responsible for returning any leased equipment, including ONT’s, routers (eero), and any auxiliary equipment provided by Vexus. Unreturned equipment charges ranging from $100 and up per piece will be applied to your Vexus account until the equipment is returned. If you have questions or need help with the return of equipment, please contact Vexus for assistance.

FedEx Return Option

Use the FedEx Label creator to print out a shipping label. Simply attach this to your box, and drop it off at the nearest FedEx location. Please be sure to fill out all fields correctly so that your returned equipment can be matched to your account.

If you do not have access to a printer, don’t worry! The email you receive will have a QR code option to use. You can take your items and the QR code to the nearest FedEx location and they will print the label for you.

Vexus Store Drop-Off

You may drop off your Vexus equipment at a Vexus store. Visit our stores page to find your nearest Vexus store.