HERE TO HELP

IMPORTANT 911 INFORMATION

YOUR ACKNOWLEDGMENT IS REQUIRED BY FCC REGULATIONS. FAILURE TO ACKNOWLEDGE RECEIPT OF THIS INFORMATION MAY RESULT IN AN INTERRUPTION OF SERVICE.

Vexus Fiber Phone Service is offered as a replacement Service for your traditional telephone service. As such, Vexus offers Enhanced 911 (“E911”) Service. E911 allows us to deliver your address and callback number automatically to local 911 emergency services personnel when you need help. The Federal Communications Commission (FCC) has asked the industry to make sure you understand this important information about the E911 feature of your Phone Service. Information about E911 service is also included in your Service Agreement, provided to you at installation of service.

Vexus Phone E911 services will not function if the Vexus Equipment fails. Additionally, E911 services will not function if your service is interrupted or not functioning for any other reason, including but not limited to: a power outage lasting beyond battery backup, if any; a Vexus network service outage; or, if your service is disconnected at your request or for non-payment of Vexus charges. When we initially set up your account, we also register your service address according to the information you provide to us and confirm as accurate. You should receive a sticker at time of install. This should be placed on our near your telephone. If you do not receive a sticker or would like to request additional stickers, please call 800-658-2150.

FOR BUSINESS CUSTOMERS: Customer agrees to specifically advise every end user of the Vexus Phone Service using the language contained above in this notice of the circumstances under which E911 service may not be available through the Vexus Phone Service. Customer will keep records showing that it has provided this information to every end user and that each end user has received and understood this information. Customer shall also distribute stickers, supplied by Vexus, to all end users of the Vexus Phone Service and instruct each end user to place the sticker on or nearby any telephone or equipment used in conjunction with the service.