HERE TO HELP

GENERAL

Services subject to availability and are not available in all areas, please contact Vexus for details. Promotional offers available to first-time customers only. Monthly offer rates subject to applicable surcharges, equipment taxes, franchise fees and other government imposed charges. Installation, taxes, fees, additional receivers, equipment, additional services or features are not included. Subject to credit check and may require a deposit. Not valid with any other offer and may not be transferred or redeemed for cash. Other restrictions may apply. © 2020 Vexus Fiber. All Rights Reserved. This institution is an equal opportunity provider and employer. You can view the full statement at www.ntscom.com/regulatory.

Internet Speed Claims: Actual Internet speeds may vary and are not guaranteed. Internet speed claims represent maximum speed capabilities and may vary based on many factors including website traffic, content provider server capacity, use of other Vexus services, and maximum bandwidth restrictions on customer owned equipment. Speed comparisons based on the estimated time to perform file downloads at the referenced maximum connection speeds. Individual results may vary, but generally, the higher your speed, the better your online experience can be.

Inside Wiring Insurance: Vexus is responsible for maintaining its network facilities. The customer is responsible for maintaining and repairing all wiring and jacks inside the customer premises that is used to provide Vexus services and all associated equipment (e.g., wifi routers, set top boxes, etc.) that were installed by a Vexus Technician. Inside wiring is on your side of the network interface device (NID) or optical network terminal (ONT), up to and including your jacks, that is used to provide Vexus services. Residential Inside Wiring Insurance protects Vexus residential customers against unexpected charges for repair of inside wiring and jacks. Residential Inside Wiring Insurance does not cover Repair of damage due to natural disasters, floods, acts of God, malicious activity, vandalism, riot or civil disturbance. Effective date of Residential Inside Wiring Insurance for customers who sign up for the service begins for new customers at the time of installation and and for existing customers 30-days after the coverage is added to existing service(s). Contact Vexus for details.

Home Tech Support: Pricing based on monthly charge when bundled with Vexus Fiber Internet packages. Alternative pricing is available. Contact Vexus for details. Service requires a high-speed Internet connection and must have Windows XP, Vista, Windows 7-10, or Mac OS 10.5 and higher. Hardware must meet the minimum system requirements published by operating system manufacturer. Proactive Health Checks are performed upon request with permission of the customer.

Lifeline: Vexus is a provider of low-income Lifeline services. To find out if you qualify, contact the Public Utility Commission at www.puc.state.tx.us or at 1.888.782.8477.

TV Channels: Specific channels not available in all areas and are subject to change.

Streaming Video Services: Device compatibility may vary by service. Please reference the specific streaming service website for more information.

Watch TV Everywhere: Specific third party content subject to availability and may change. Please contact Vexus for details. Some content may require additional levels of Vexus TV service to view content. Content not available on all devices. Content is only accessible in the U.S. where High-Speed Internet connection is available. Minimum 3G connection is required for viewing on mobile devices. Some restrictions may apply. All logos and brand names are trademarks of their respective owners.

30-Day Risk-Free Trial: To qualify for the 30-Day Risk-Free Trial you must be a new residential Fiber Internet customer and cancel service within 30 days of installation of service to receive a full refund. The total maximum amount that will be refunded or credited will be equal to one month’s monthly recurring service fee of services (and any prorates for partial months billed in advance) and equipment concurrently ordered and installed. Any refund or credit will be made within 60 days after all conditions are satisfied. No refund or credit will be given for any surcharges, fees, taxes or usage-based charges.

STANDARD OFFERS

*Limited time offer. Services not available in all areas and are subject to availability. The $14.99 promotional offer shown for 75/75 Mbps is guaranteed for 12 months. The price will increase to the current retail rate in month 13. Customer must apply and qualify for the Lifeline Program to receive $5.75 per month rate. This rate is not guaranteed or controlled by Vexus Fiber. Monthly offer rates are subject to applicable surcharges, fees and taxes. Installation, taxes, fees, equipment and additional services or features are not included. WholeHome WiFi can be added to Vexus Fiber internet for $10 per month for speeds 1 Gig and lower. Advertised internet speed is based on a wired connection and is not guaranteed. For more information visit VexusFiber.com. Subject to credit check and may require prepayment. Not valid with any other offer and may not be transferred or redeemed for cash. Other restrictions may apply. ©2024 Vexus Fiber. All rights reserved.