To contact us regarding our policies, agreements, complaints, and subpoenas, please send requests to:

Vexus
ATTN: Legal Department
4006 W Loop 289
Lubbock, TX 79407

Or by calling 800-658-2150.

Vexus is committed to informing its customers about their rights. Important information about our services and the terms and conditions that apply to them is outlined in the links below.

Tariffs

International Rates – 06/01/17

​Federal

• Tariff FCC 5

Local Exchange

• Texas 2
• Lousiana 2

State Long Distance

• Arizona
• Louisiana 1
• New Mexico
• Oklahoma
• Texas 1
• Texas 3

New Mexico ETC Application

• Vexus Fiber, LLC – New Mexico Application for ETC Designation

Payphone Service Provider Compensation

• Completing Carrier Representation
• Independent Accountant Report
• Payphone Compensation Notice
• Payphone Verification Letter
• Statement of Responsible Parties

Policies & Regulatory Information

• ​Acceptable Use Policy
• Auto Pay Terms & Conditions
• Battery Backup Disclosure
• Copyright Policy & Claims
• COVID Payment Plans – FCC Pledge
• COVID Payment Plans – Louisiana Customers
• ​Customer Proprietary Network Information
• Customer Rights Guide
• Customer Services Guide
• High-Speed Internet Service Management
• Internet Privacy Statement
• Lifeline
• Louisiana Relay
• Network and Internet Transparency Statements
• Terms and Conditions
• Texas Private Security License
• Texas Private Security Complaint
• Vexus Broadcast Fee & Sports Programming Fee
• Programming Notices

Archived Documents

Tariffs
Tariff FCC 1
Tariff FCC 2

Terms & Conditions
Vexus General Terms & Conditions – 06/09/2017
Vexus General Terms & Conditions – Service Specific – 03/01/2016
Vexus General Terms & Conditions – Service Specific – 09/08/2017