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Contact Louisiana Relay

Diall 711 to access Louisiana Relay

Customer Care Information:
1006 12th Street
Aurora, NE 68818

LARelay@HamiltonRelay.com
LA-Relay.com

Lousiana Relay

Louisiana Relay is a public service that guarantees all citizens access to prompt, professional, and precise communication through a telephone. Consumers of these specialized services, specifically individuals who are deaf, DeafBlind, hard of hearing, or have difficulty speaking, can communicate on the telephone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-speech (STS), SPanish and Captioned Telephone. This helps ensure the ability to connect with family, friends, or businesses with ease.

How Louisana Relay Works:

Dial 711 to connect with Louisiana Relay. A qualified Communication Assistant (CA) will ask for the area code and the number of the person you wish to call before starting to relay the conversation. Generally, the CA will voice the typed message form the text telephone (TTY) user to the person on the other end. the CA then relays the spoken words by typing any responses back to the TTY user.

Specialized Services:

Lousiana Relay offers specialized services for individuals with speech disabilities and for Spanish-speaking residents which includes Spanish to Enligh translation. Specially trained CAs are on hand to assist in these types of calls. Since Louisiana Relay offers a variety of services please refer to the website provided or contact Louisiana Relay Customer Care for more Details.

Captioned Telephone:

Captions Telephone is ideal and available for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with one essential difference: it allows users to listen to their phone onversations while reading captions of what’s being said to them.

Access to Services:

711 provides toll-free access to relay services. If you are experiencing trouble dialing 711 while trying to reach Louisiana Relay, please contact Louisiana Relay Customer Care. All TRS and English Captioned Telephone services are available 24 hours a day, seven days a week. Spanish Captioned Telephone is available daily from 7:00 a.m. to 11:00 p.m. CST. Consumers may place relay calls to English speaking and Spanish speaking individuals within Louisiana, across the United States, and even internationally. Conversations are handled with strict confidentiality.

Special Points of Interest:

Equipment Distribution Program

Louisiana residents who have difficulty hearing or speaking that require the use of a text telephone (TTY), TeleBraille, or amplificiation equipment may be eligible for the Telecommunications Equipment Program (TEP). To see if you or someone you know qualifies for this program, call 800-256-1523 (Voice) or visit the website of the Louisiana Commission for the Deaf.

Emergency Calls

Please note that 711 can only be used to reach Louisiana Relay. In an EMERGENCY you should continue to use 911.

In an emergency, call 911 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have a TTY and are prepared to handle emergency calls placed in this manner. Louisiana Relay will make every effort to assist you in an emergency. However, it is important to understand that relay centers are NOT 911 centers and do not assume responsibility for emergency calls.