MENUMENU

Residential
Business
Español
English

MENUMENU

Contact Us
Check Email
Help
Pay My Bill
Call or Text 800-658-2150

Small & Midsize Business
Internet
- Managed Secure Internet Enterprise
- Internet Help
Voice
Networking
- Ethernet
- Cloud Solutions
Partners
About
Industries

HERE TO HELP

Need help with your Vexus Service? Our local support team is here to help.

To Report Trouble With Your Vexus Services, Click Here

Internet

Mange Your Email
Change Your Email Password
Internet Freedom
Internet Privacy Statement
Test Your Internet Speed
Internet FAQs

Video

Channel Lineup
Remote Control Guide
Digital Video User Guide
Sun Outages
Programming Costs & Disputes
Programming Fees
TV FAQs

Phone

Phone Features Quick Guide
Phone Features Full Guide
Phone Features Detail
Phone FAQs
Telecloud Help

Account

Pay Your Bill Online
Get Text Alerts
How To Pay Your Bill Online
How To Read Your Bill
Customer Rights Guide
Taxes, Surcharges & Fees
Business Disclaimers
Accessibility
Service Protection Plan
Regulatory
Terms & Conditions

Contact Us

Call Us
Email Us
Connect With Us

Products

Business Internet
Hosted Voice Telecloud
Business Phone

SUPPORT

My Account
Pay My Bill
Manuals & Guides
Customer Agreement
Carrier Support

About Vexus

About

Careers
News
Advertise
Scholarship Program
Stores
Service Areas
Gigacity



800-658-2150



info@vexusfiber.com

* Offers subject to change; available to new residential customers only. May not be combined with other offers. Services are subject to all applicable terms and conditions. In select markets, Vexus may offer asymmetrical speeds. Advertised speed based on wired connection and compatible equipment; see our Network Management and Broadband Internet Service Disclosures for more details. Services not available in all areas. Restrictions apply. The pricing for the 150/150 Mb and 5/5 Gig offers are locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month, Vexus' then current standard rate will apply. The pricing for the 500/500 Mb offer is locked for the first twelve months of service. The price will increase by $12.50 per month at the beginning of the thirteenth month. At the beginning of the twenty-fifth month of service, Vexus' then current standard rate will apply. The pricing for the 1/1 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, Vexus' then current standard rate will apply. The pricing for the 2/2 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, the price will increase by another $10 per month. At the beginning of the forty-ninth month of service, Vexus' then current standard rate will apply. An eero router is provided at no additional cost when purchasing Vexus internet speeds up to 5 Gb; and equipment must be returned at time of cancellation. Upon any service suspension or voluntary service downgrade, pricing will revert to Vexus' then-current standard rates. Gift Card offer requires purchase of 1/1 Gb or 2/2 Gb speeds from October 24, 2024 - December 2, 2024. To redeem gift card offer, customer must pay for 3 full months of qualified service(s). After 3 full months of payments, a link will be emailed to the account holder to claim the gift card. At that time, your gift card may be claimed via email, which may take up to 4 weeks after request submission. A valid, working email address is required. If qualified services are canceled or downgraded before the 12th month, the gift card amount will be billed to the customer account. One gift card offer per household. The advertised price does not include applicable taxes and fees (including installation fees and $12.95 per month Tech Assure fee).

Internet Privacy Statement
Terms & Conditions
Internet Management
Regulatory
Programming Notices
Refund Policy
FCC Public Files
Understanding Your Bill – Taxes and Fees
ACP Disclosures

© 2024 Vexus Fiber. All rights Reserved.

LIFELINE TRANSFER-IN CONSENT

At this time only Louisiana Residents are eligible to submit a Transfer Consent. For Texas residents please visit Texaslifeline.org for more information on how to transfer your benefits.

Contact Us

Contact Us

Call Us

Email Us

Contact Us

Receive Text Alerts

Find Exclusive Offers Just For You

Discover Online Specials